where do I start?
Welcome 🌸 Take our quiz, browse our beginner-friendly edit, or just chat with us. No judgement, ever.
Yes — our products are intended for adults aged 18 and over. By placing an order, you confirm you're 18+.
Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay and Afterpay through secure Shopify Payments. Your card details are never stored on our servers.
Email lily@lemmesensa.com.au ASAP — we process orders within hours. Once dispatched, we can't make changes and will need to arrange after order is received.
Dispatched within 1–48 hours via Australia Post Express. Metro: 1–2 business days. Regional/remote: 2–10 business days.
Yes - complimentary Express Post on AU orders over $100. Under $100, calculated at checkout.
Yes, worldwide (excluding India, UAE, Saudi Arabia, Malaysia, Thailand and Vietnam due to local laws). Costs calculated at checkout.
Absolutely. Plain, unbranded outer packaging with a generic sender name. Your bank statement is also discreet. No one will know but you.
Yes. You'll receive a tracking link as soon as your order is dispatched.
Yes, within 30 days of delivery - as long as the manufacturer's tamper seal is intact and the product is unused. For hygiene reasons, we can't accept change-of-mind returns once the seal is broken.
Email lily@lemmesensa.com.au with your order number and photos/video within 30 days. We cover return shipping and offer a new product or full refund.
Change of mind: customer. Faulty, damaged or incorrect items: we cover it.
5–10 business days to your original payment method, once we've received and inspected the return.
Yes - only medical-grade silicone, ABS plastic, and other body-safe, non-porous materials. Material details are on each product page.
Mild, unscented soap and warm water, or a dedicated toy cleaner. Avoid silicone-based lubricants on silicone products.
Most carry a manufacturer's warranty against defects. Email lily@lemmesensa.com.au if anything goes wrong and we'll guide you through it.
Water-based is the safest all-rounder — compatible with all materials. Avoid silicone-based lubricants on silicone products.
No. Plain packaging, generic sender name, discreet bank statement.
No - handled securely by Shopify Payments.
The fastest way to reach us is the chat icon at the bottom right - we're online during AU business hours, with instant FAQ replies anytime.
For longer enquiries: lily@lemmesensa.com.au (24–48hr response)
Instagram DM: @lemmesensa