Privacy policy

Effective date: 2 May 2026

LemmeSensa Pty Ltd ("LemmeSensa", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website lemmesensa.com.au or making a purchase, you agree to the practices described in this Policy.

1. Who we are

We are LemmeSensa Pty Ltd, an Australian-based sensual wellness retailer.

Contact: hello@lemmesensa.com.au

2. What information we collect

We may collect the following types of personal information:

• Identity & contact information: name, email address, phone number, delivery address, billing address.
• Order information: purchase history, order details, gift recipient details (where applicable).
• Payment information: processed securely by Shopify Payments — we do not store your full card details on our servers.
• Account information: if you create an account, your login credentials and preferences.
• Marketing preferences: subscription status to our newsletter.
• Technical information: IP address, browser type, device information, pages visited, referring URLs.
• Communications: any messages, emails or DMs you send to us.

3. How we collect your information

We collect information directly from you when you:

• place an order or create an account;
• subscribe to our newsletter or marketing communications;
• contact us via email or social media;
• complete a quiz, survey or form on our website;
• browse our website (via cookies and analytics tools).

4. How we use your information

We use your personal information to:

• process and fulfil your orders, including delivery and returns;
• send you transactional emails (order confirmations, shipping updates);
• send you marketing communications, where you have consented (you can unsubscribe at any time);
• respond to your enquiries and provide customer support;
• improve our website, products and customer experience;
• detect and prevent fraud or unauthorised activity;
• comply with our legal obligations.

5. Who we share your information with

We only share your personal information with trusted third-party service providers who help us run our business. These include:

• Shopify — our e-commerce platform and payment processor (Shopify Payments).
• Australia Post and other delivery providers — to fulfil your orders.
• Klaviyo — our email marketing platform.
• Google Analytics, Meta (Facebook & Instagram), TikTok — for website analytics and advertising performance.
• Government and law enforcement bodies — where required by law.

We do not sell your personal information to any third party.

Some of these providers may store data overseas (including in the United States). By using our website, you consent to this overseas transfer. We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.

6. Cookies and tracking

Our website uses cookies and similar tracking technologies (Meta Pixel, TikTok Pixel, Google Analytics) to:

• remember your preferences;
• analyse website traffic and user behaviour;
• deliver relevant advertising.

You can disable cookies through your browser settings. Please note that some parts of the website may not function properly without cookies.

7. Marketing communications

If you subscribe to our marketing emails, we will send you newsletters, product updates, special offers and editorial content. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us at hello@lemmesensa.com.au.

8. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. This includes:

• encrypted SSL connections across our website;
• secure data storage via Shopify (PCI-DSS compliant);
• restricted internal access to personal information;
• regular review of our security practices.

No system is 100% secure. While we use industry-standard protections, we cannot guarantee absolute security.

9. Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you;
• Correct any inaccurate or out-of-date information;
• Request deletion of your personal information (subject to our legal obligations to retain certain records);
• Withdraw consent to marketing communications at any time;
• Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, email us at hello@lemmesensa.com.au. We will respond within a reasonable timeframe (typically within 30 days).

10. Discreet handling

We understand the sensitive nature of our products. All orders are dispatched in plain, unbranded outer packaging. Sender name on the parcel will be a generic business identifier (e.g. "LMS Wellness"). Your bank or card statement will appear as a discreet descriptor.

We treat all customer information with absolute discretion. Order details are never shared publicly, and our team handles enquiries with care and confidentiality.

11. Children's privacy

Our website and products are intended only for adults aged 18 or over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected such information, we will delete it immediately.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date. Significant changes will be notified by email if you are subscribed.

13. Contact us

If you have any questions, concerns, or requests regarding your privacy, please contact:

LemmeSensa Pty Ltd
Email: hello@lemmesensa.com.au